Policies
Compass Coaching Academic Policies
Supportive structure for a successful partnership
At Compass Coaching Academics, I believe in creating a respectful, collaborative, and encouraging environment where students feel safe, empowered, and supported. I also wish for parents to feel heard and attended to. The following policies are in place to help both of us stay aligned, prepared, and accountable—so we can make the most of every session.
🕒 Scheduling & Rescheduling
All sessions are scheduled in advance and confirmed by email or message.
NOTE: Life happens! If you need to reschedule, I kindly ask for at least 48 hours’ notice. This allows me to offer the spot to another student who may be waiting. You can reschedule directly through the booking link or by contacting me.
❌ Missed Sessions & No-Shows
If a session is missed without notice, it may or may not be refunded. The refund will only be 50% of the charge if there were an unforeseen acceptable reason. ( ie. Accident, death of family member) After three no-shows, I may pause or discontinue coaching, simply to ensure fairness and consistency for all clients.
💳 Payments & Packages
Payments are due at the time of booking. I accept [Credit Card, PayPal, etc.].
Prepaid packages must be paid in full before we begin, unless we’ve agreed on a payment plan. If you ever need flexibility, please reach out—I understand and will do my best to accommodate.
🔁 Refund Policy
I do not offer refunds for completed sessions. For unused sessions in a package, partial refunds may be considered depending on the circumstances. For unattended sessions with no reason provided, no refund will be permitted.
🤝 Confidentiality
Everything we discuss stays between us. Your privacy matters. I do not share any personal or academic information without your written consent—unless I am legally required to do so.
👩🎓 Student Responsibility
Academic coaching is a team effort. I’ll guide, support, and cheer you on, but you’re in the driver’s seat. You are responsible for applying strategies, managing deadlines, and completing your own schoolwork.
👪 Parent Communication (for students under 18)
Parents/guardians are welcome to check in with me for general progress updates—with the student’s comfort and trust in mind. I aim to protect the coaching space as a safe and supportive zone for students to grow with confidence. For more detailed information and/or guidance regarding how to best support and enable their student, please feel free to sign up for a Parent/Coach Conference
💬 Support Between Sessions
If a quick question or moment of encouragement is needed between sessions, feel free to reach out via phone or email. I'm happy to provide light guidance. More in-depth feedback, editing, or document review outside sessions may be billed separately—I'll always let you know ahead of time.
🤗 Respect & Kindness
All communication should be respectful and constructive. I reserve the right to end coaching services if there is ever inappropriate or harmful behavior, though this has never happened—and I don’t expect it will.